wwb Platform Privacy Notice

This page describes what we collect when you use wwb and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We do not use your betting history for marketing purposes without your consent.

Our privacy practices apply across all wwb services: sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports betting. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, payment data is handled by those providers under their own privacy policies. We receive only confirmation that your deposit succeeded; we do not store your payment credentials.

This notice is current as of the date shown at the bottom of this page. We update it when our practices change. Continued use of wwb after an update means you accept the new terms.

Data we collect at wwb

We collect the following information when you register and use our platform:

• Identity data: Full name, date of birth, national ID number or passport number, phone number, email address.
• Address data: Residential address, city, postal code, country.
• Payment data: Bank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account references). We do not store credit card numbers or passwords.
• Verification data: Copies of your government-issued ID and proof of address (utility bill, bank statement, rental letter).
• Account activity data: Bets placed, deposits, withdrawals, login times, IP addresses, device information.
• Communication data: Emails and chat messages you send to our support team.

We collect this data to verify your identity (KYC), prevent fraud, comply with anti-money-laundering (AML) regulations, process your deposits and withdrawals, and respond to your support requests. We do not collect data for marketing profiling or behavioral targeting without your explicit consent.

How we use your data on wwb

We use your data for the following purposes:

• Account verification: We verify your identity against government records and cross-check your address. This is mandatory before you can deposit or withdraw.
• Payment processing: We use your bank or e-wallet details to process deposits and withdrawals. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle the actual transaction; we receive only confirmation.
• Fraud prevention: We monitor account activity for suspicious patterns—multiple failed logins, unusual withdrawal requests, rapid account creation and closure. We may freeze your account pending investigation.
• Regulatory compliance: We retain your data to comply with anti-money-laundering and know-your-customer regulations. We may share your data with regulatory authorities if legally required.
• Customer support: We use your contact information to respond to your emails and in-app chat messages.
• Service improvement: We analyze aggregate, anonymized data to improve our platform—e.g., which payment methods are most popular, which game categories have the highest engagement.

Third-party processors and data sharing on wwb

We share your data with the following third parties to operate our service:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. They receive your payment details and process transactions under their own privacy policies.
• Identity verification providers: Third-party services that cross-check your government ID and address against official records.
• Game suppliers: Providers of live-dealer content, slots, and esports data. They receive only your account ID and bet information, not your personal details.
• Cloud hosting providers: Our servers may sit outside your jurisdiction (e.g., in Singapore or Malaysia). Your data is encrypted in transit and at rest.
• Regulatory authorities: If legally required, we disclose your data to government agencies, law enforcement, or financial regulators.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not share your betting history with third parties for profiling or targeting purposes.

How long we keep your data at wwb

We retain your data for as long as your account is active, plus a retention period after closure. Specifically:

• Active accounts: We keep all data while your account is open and you are using wwb.
• Closed accounts: After you close your account, we retain your data for five years to comply with anti-money-laundering regulations and to resolve any disputes.
• Verification documents: We keep copies of your ID and proof of address for five years after account closure.
• Transaction records: We retain deposit and withdrawal records for five years.
• Support communications: We keep emails and chat logs for two years after your last contact.

After the retention period expires, we delete or anonymize your data. You may request deletion of your data earlier by contacting us, subject to legal and regulatory requirements.

We keep your data secure and do not share it with third parties for marketing. Your privacy is a condition of using wwb.

Your rights regarding your data on wwb

You have the following rights:

• Access: You can request a copy of all data we hold about you. Contact us via email, and we will provide it within 30 days.
• Correction: If your data is inaccurate, you can request we correct it. You can also update your profile information directly in your account settings.
• Deletion: You can request deletion of your data, subject to legal and regulatory requirements. We may retain some data for compliance purposes.
• Portability: You can request your data in a portable format (e.g., CSV) so you can transfer it to another service.
• Objection: You can object to our use of your data for marketing or profiling. We will honor your objection.

To exercise any of these rights, contact us at the email address listed at the end of this notice. We will respond within 30 days.

Cookies and tracking on wwb

We use cookies to keep you logged in, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device. We use two types:

• Essential cookies: Required for login, account security, and payment processing. You cannot disable these without losing functionality.
• Analytics cookies: Track which pages you visit, how long you stay, and which games you play. We use this data to improve our platform. You can disable these in your browser settings.

We do not use cookies for targeted advertising or behavioral profiling. Third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may set their own cookies when you deposit; check their privacy policies for details.

How we secure your data at wwb

We use industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS) and at rest (AES-256).
• Firewalls and intrusion-detection systems.
• Regular security audits and penetration testing.
• Access controls: only authorized staff can view your data.
• Two-factor authentication (2FA) available for your account.

However, no security is absolute. If we discover a data breach, we will notify you within 72 hours and inform relevant authorities as required by law.

Jurisdiction and contact information for wwb privacy

Our servers are located outside Indonesia. Your data may be transferred to and processed in jurisdictions with different privacy laws. By using wwb, you consent to this transfer. We maintain the same security and confidentiality standards regardless of server location.

If you have questions about our privacy practices, contact us:

• Email: [email protected]
• In-app chat: Available 24 hours via your wwb account.
• Mailing address: Available upon request via email.

We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority.

Updates to our wwb privacy policy

We may update this privacy notice when our practices change. We will notify you of material changes via email or by posting a notice on our platform. Continued use of wwb after an update means you accept the new terms. We recommend reviewing this notice periodically to stay informed.

This privacy notice was last updated in 2024. We will maintain a version history on this page if significant changes occur.